Whether you are a new or existing member, it is easy to turn your power on. Simply visit our office at 1200 W. Tyler Street in Gilmer or call a Member Service Representative at 903.843.2536 or 800.259.2536 to start the process.

To Start or Transfer Your Service

To start your service or change a name on your service, have the following information ready when you call or come by our office:

  • The service and mailing address
  • Phone numbers
  • Driver’s license
  • Social Security number
  • Date of birth

To Install Service at a New Location

This process involves several steps, so be sure to contact Upshur Rural as soon as possible to allow time for the design and construction of your service. You will need to have the following information ready when you call or come by our office:

  • The service and mailing address
  • Phone numbers
  • Driver’s license
  • Social Security number
  • Date of birth
  • The closest meter number to your location, if available

Once we have the above information, we will have a Staking Engineer visit your property to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any aid to construction costs (if any), we will schedule construction on your property.

To Change Your Existing Service

Listed below is the information we need in order to upgrade your service:

  • The service and mailing address
  • Driver’s license number or Social Security number

A Member Service Representative will create a service order and a Staking Engineer will visit your location to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any aid to construction costs (if any), we will schedule the upgrade to your property.

Relocate or Remove Existing Electric Equipment

Removing or relocating existing electrical equipment is at the discretion of the cooperative. If you want something changed, the member needs to call or come by our office with the following information:

  • Your account information
  • What your electrical needs are

A Member Service Representative will create a service order and a Staking Engineer will visit your location to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any cost associated with the change (if any), then we will schedule the changes we have agreed upon.

To Cancel Service

To discontinue service with Upshur Rural Electric, the member must call or come by our office. The following information is required:

  • The service address, meter number or account number
  • Two forms of personal identification
  • The date electric service should be discontinued
  • Your forwarding address