Reliable Power for a Brighter Tomorrow

Each May, Upshur Rural Electric Co-Op joins utilities across the country in observing Electrical Safety Month, but the truth is that electrical safety deserves attention every single day of the year. Whether it is our line crews working in the field or families at home, everyone has a role in preventing accidents and staying safe around electricity. Electricity powers nearly every aspect of modern life, yet it remains one of the most overlooked hazards in the home. According to national safety data, thousands of Americans are injured or killed each year due to electrical incidents, many of which could have been avoided with simple precautions. Awareness and small actions can make a big difference. Keeping your home safe starts with a few key habits: Inspect cords regularly: Check for fraying, cracks, or other damage, and replace any unsafe cords right away. Avoid overloading outlets: Plugging in too many devices can cause overheating and increase the risk of fire. Label circuit breakers: Make sure you know what each breaker controls. In older homes, consider having a professional evaluate your electrical system. Use extension cords properly: Never connect multiple extension cords together or exceed their rated capacity. They are meant for temporary use only. Teach children about electrical safety: Help them understand the dangers of outlets, appliances, and power lines. At Upshur Rural Electric Co-Op, our commitment goes beyond delivering dependable power. We are dedicated to protecting the well-being of the communities we serve. By staying informed and practicing safe habits, we can all help reduce risks and create safer homes. Electrical safety is not just a seasonal reminder. It is a responsibility we share every day.

What to Do if you come across downed power lines Leilani shares what steps to take if you come across downed power lines. Your browser does not support the video tag. What to Do if you come across flooded areas Leilani shares what steps to take if you come across flooded areas. Your browser does not support the video tag. What to look for with your electrical outlets Leilani shares what steps to take if your outlets look suspicious. Your browser does not support the video tag.

Each year, Upshur Rural Electric Cooperative brings members together for its Annual Meeting, creating an opportunity to strengthen connections, provide important updates, and celebrate the cooperative values that guide our work. As we mark our 89th year, this gathering continues to demonstrate our dedication to openness, member education, and service to the community. Attendees receive firsthand updates from leadership on major initiatives affecting reliability, safety, and affordability, including system improvements, pole replacement projects, strategic cost-saving partnerships, and advancements in technology. More than an annual report, the meeting represents the power of shared ownership and our ongoing commitment to building a stronger future for the communities we proudly serve. Watch: Annual Meeting Video: Your browser does not support the video tag. Hear from the team at URECC about how we’re working to keep you safe, informed, and connected. This short video offers practical tips for staying safe around electricity and a look at how your cooperative operates. Curious How URECC has Been Working Behind the Scenes? Click below to read our latest updates on system reliability, financial health, community programs, and more—straight from the leadership team. Read the Full Annual Report

Several URECC employees are now FAA-certified drone pilots, marking an important step forward in the cooperative’s commitment to reliability, safety, and innovation. By incorporating unmanned aerial vehicles (UAVs) into daily operations, URECC is enhancing its ability to monitor and maintain the electric system more efficiently than ever before. These UAVs are strictly used as a tool to monitor the system and support URECC’s mission of delivering the reliable service members have come to expect. With the ability to access hard-to-reach areas quickly and safely, drone technology allows crews to identify potential issues before they become problems. This includes spotting overhanging trees along rights-of-way, as well as identifying infrastructure concerns that may otherwise go unnoticed. In addition to routine monitoring, UAVs will play a critical role during storm restoration efforts. Following severe weather, drone pilots can quickly assess damage across large areas, helping crews respond faster and restore power more efficiently. This improved visibility allows URECC to better prioritize repairs and reduce outage times for members. When operating in the field, URECC’s drone pilots will be easily identifiable. They will wear neon yellow safety vests labeled “FAA Certified Drone Pilot – Do Not Disturb” on the back, along with hard hats featuring the URECC logo. Members who see these employees at work are kindly asked to allow them to perform their duties without interruption. URECC remains dedicated to adopting new technologies that improve service and strengthen system reliability. The addition of FAA-certified drone pilots is another example of how the cooperative continues to invest in tools and training that benefit its membership. Members with questions or concerns are encouraged to contact URECC’s Member Services team at 903-843-2536. URECC appreciates the continued cooperation and support of its members.

Ice storms can be some of the most damaging winter weather we see in East Texas. It doesn’t take much ice to cause problems—when freezing rain builds up, it adds a surprising amount of weight to trees, limbs, and power lines. That extra weight can lead to broken branches, downed lines, and power outages. Knowing what’s happening during an ice storm—and how to prepare—can help you stay safer and better informed. Why Ice Causes So Much Damage When ice coats trees and power lines, everything gets heavier fast. That added weight can: Bend or break tree limbs Pull power lines down Put extra strain on poles and electrical equipment Cause outages that may take longer to restore due to widespread damage Even well-maintained systems can be affected when ice covers large areas. What URECC Members Can Do Before an Ice Storm Keep an eye on trees Trim trees and limbs near power lines on your property. Remove dead or weak branches that are more likely to snap under ice. For larger jobs near lines, contact a qualified tree professional. Get ready just in case Charge phones and backup batteries ahead of time. Stock up on flashlights, blankets, and non-perishable food. Know how to report outages using the:- SmartHub app - SmartHub website portal-or by calling 903-680-2100. Protect what you can Secure outdoor items that could be damaged by falling limbs. If possible, park vehicles away from large trees. During an Ice Storm: Stay Safe Watch for downed lines Ice-covered limbs can break without warning and bring power lines down. Always stay far away from downed or sagging lines and assume they’re energized. Keep kids and pets indoors and away from storm-damaged areas. Avoid unnecessary travelIcy roads and falling branches can make travel dangerous. Staying put is often the safest choice. After the Ice Clears: Take It Slow Look around carefully Watch for hanging or cracked limbs that could fall later. Stay away from standing water near electrical equipment or lines. Report problemsIf your power is out or you see damaged equipment, report it through SmartHub or by calling 903-680-2100. Quick reports help URECC crews respond safely and efficiently. Give crews timeIce storms often cause widespread damage that takes time to repair. URECC crews work around the clock to restore power as safely and quickly as possible. A Little Preparation Goes a Long Way Ice may be out of our control, but preparation isn’t. By keeping trees maintained, planning ahead, and staying informed, URECC members help protect their homes and support safe power restoration when winter weather hits.

Winter storms can bring heavy snow, ice, strong winds, and extreme cold—conditions that can affect travel, daily routines, and electric service. While URECC crews prepare year-round for severe weather, the best defense against winter storms is preparation at home. Taking a few steps before the weather hits can help keep you and your family safe and informed. Before the Storm: Prepare Early Stay informed Monitor local weather forecasts and emergency alerts. Follow URECC on social media or check the URECC website for updates. Report outages or downed lines through the proper channels such as: -The SmartHub App-The SmartHub Web Portal-Or by calling 903-680-2100 Build an emergency supply kitHave these items ready in case travel is limited or power is interrupted: Flashlights and extra batteries Cell phones and backup chargers or battery packs Non-perishable food and bottled water Prescription medications and medical supplies Warm blankets, coats, gloves, and hats A battery-powered or hand-crank radio Plan for potential power outages Identify a safe backup heat source if you have one. Keep refrigerator and freezer doors closed as much as possible to preserve food. Members who rely on electricity for medical equipment should have a backup plan in place and notify URECC if needed. Protect your home Insulate exposed water pipes to help prevent freezing. Trim tree limbs near your home that could break under snow or ice. If you own a generator, ensure it’s in good working condition and never operate it indoors or near windows. During the Storm: Stay Safe Limit travelSnow and ice can make roads dangerous. If travel is unavoidable, keep an emergency kit in your vehicle and let someone know your route and expected return time. Use heating sources safely Never use ovens, grills, or propane heaters to heat your home. Keep space heaters at least three feet away from flammable materials and never leave them unattended. Watch for electrical hazards Stay far away from downed power lines and always assume they are energized. Report outages or downed lines through the proper channels such as: -The SmartHub App-The SmartHub Web Portal-Or by calling 903-680-2100 Keep children and pets away from damaged electrical equipment. After the Storm: Take Caution Check your surroundings Look for fallen trees, icy branches, or damaged power lines. Avoid standing water near electrical equipment. Report outages or damageIf your power is out or you notice damage to URECC equipment, report it as soon as possible using SmartHub or by phone. Accurate outage reports help crews respond quickly and restore power safely. Be patient during restorationWinter storms can cause widespread damage and hazardous working conditions. URECC crews work around the clock, prioritizing repairs that restore service safely to members as quickly as possible. Preparing Together Makes a Difference Winter storms are unpredictable, but preparation can reduce their impact. By staying informed and planning ahead, URECC members help protect their families, homes, and communities. URECC is committed to keeping members informed and restoring power safely—because when winter weather strikes, preparation makes all the difference.

Utility poles may go largely unnoticed, but they are a critical part of the electric system that delivers safe and reliable power to URECC members and the communities we serve. New state regulations are placing additional emphasis on routine utility pole inspections, and URECC is actively working to meet these updated requirements as part of its ongoing commitment to safety, reliability, and responsible system maintenance. Pole inspections are a key component of preventive maintenance for electric cooperatives. Over time, poles are exposed to severe weather, insects, vehicle damage, and natural aging, all of which can impact their structural integrity. By conducting regular inspections, URECC can identify early signs of deterioration and address potential issues before they result in outages, safety hazards, or costly emergency repairs. The updated state regulations were designed to improve public safety and strengthen accountability across electric utilities. By standardizing inspection practices, the state aims to reduce the risk of unexpected pole failures and enhance the reliability of electric infrastructure. For URECC, these requirements align closely with our mission to maintain member-owned assets while providing dependable electric service. As inspection work continues, members and the public may notice URECC crews and contractors working along roadways, within rights-of-way, or near poles located on or near private property. Inspectors carefully evaluate each pole, paying close attention to areas most susceptible to wear or decay. In some cases, poles may be marked for future repair or replacement to ensure they continue to meet safety standards. While most inspections are quick and minimally disruptive, additional work may be scheduled when needed to protect long-term system reliability. For URECC members, these inspections offer important benefits beyond meeting regulatory requirements. Proactive maintenance helps reduce the likelihood of unplanned outages, enhances safety for members and crews, and supports long-term cost control by addressing issues early rather than responding to emergencies. URECC remains committed to meeting state regulations while continuing to put members first. Routine pole inspections are one of the many behind-the-scenes efforts that help keep the lights on and ensure a strong, reliable electric system for the communities we serve. Members with questions about inspection activity in their area are encouraged to contact URECC for more information.

Wildfires are becoming increasingly common and dangerous. They can spread rapidly, destroying homes, wildlife habitats, and forests—and putting lives at risk. While natural causes like lightning can spark fires, human activity is often the biggest culprit. The good news? With preparation, awareness, and caution, you can help prevent wildfires and stay safe if one occurs. Preventing Wildfires Starts With You Preventing a fire is always easier than dealing with the aftermath. Here’s how you can reduce wildfire risks: Practice Safe Fire HabitsNever leave campfires unattended, and always fully extinguish them before leaving. Avoid burning debris on windy days, and dispose of cigarettes or matches safely. Maintain Your PropertyClear dead leaves, dry grass, and brush around your home. Trim tree branches at least 10 feet away from buildings. Consider fire-resistant materials for roofs, siding, and decks. Follow Local RulesPay attention to fire bans and stay informed about fire danger levels in your area. Spread AwarenessTeach family and neighbors about wildfire risks. Participate in community programs aimed at prevention. Before a Wildfire: Be Prepared Preparation can save lives. Take these steps before a fire threatens your area: Make an Emergency PlanKnow multiple evacuation routes and set a family meeting point. Pack an emergency kit with water, food, medications, important documents, flashlights, and a battery-powered radio. Protect Your HomeClear gutters and roofs of dry leaves. Install screens on vents to keep embers out. Stay InformedSign up for local alerts, monitor weather reports, and track wildfire activity near you. During a Wildfire: Safety First If a wildfire is approaching, act quickly and calmly: Follow Evacuation Orders ImmediatelyDon’t wait—roads can quickly become blocked. Stay Safe Indoors if TrappedKeep windows and doors closed. Turn off gas, propane, and air conditioning. Use a mask or cloth over your nose and mouth to reduce smoke inhalation. Drive With CautionAvoid driving through heavy smoke. Keep headlights on and move slowly. If trapped in flames while driving, stay in your car with windows closed, cover yourself with a blanket, and call emergency services. After a Wildfire: Recover Safely Even after the flames are gone, danger can remain. Wait for Official ClearanceDon’t return home until authorities say it’s safe. Watch out for hot spots, weakened structures, and downed power lines. Inspect Your Property CarefullyWear protective gear when cleaning debris. Check your home for structural damage before entering. Support Recovery EffortsAssist neighbors if safe. Reach out to local agencies for resources or aid. Consider responsible replanting or property rehabilitation. Take Care of Your HealthSmoke inhalation can cause serious respiratory problems. Seek medical attention if needed, and pay attention to mental health—wildfires can be traumatic experiences. Wildfires are unpredictable, but preparation and awareness can make all the difference. Preventing risks, planning ahead, acting safely during an emergency, and recovering responsibly afterward can save lives, protect property, and preserve the environment. Don’t wait—start preparing today.

Wildfires pose an increasing risk to communities, infrastructure, and electric service across our region. Upshur Rural Electric Cooperative is taking proactive steps to reduce wildfire risk and protect the reliability of the electric system our members depend on every day. Why Wildfire Mitigation Matters Electric infrastructure can be vulnerable during extreme weather and dry conditions. High winds, overgrown vegetation, and aging equipment can all contribute to wildfire risk if not carefully managed. URECC’s wildfire mitigation efforts are designed to reduce these risks before problems occur—helping keep communities safe while maintaining reliable power. Proactive System Improvements URECC continuously evaluates its electric system to identify areas that may be more susceptible to wildfire risk. This includes: Upgrading equipment to modern standards that improve reliability and reduce the chance of electrical faults Inspecting power lines, poles, and hardware to ensure they are in safe operating condition Strengthening system design to better withstand environmental stressors such as wind and heat These improvements help minimize the likelihood that electrical equipment could contribute to a wildfire. Vegetation Management: A Key Defense One of the most effective ways to reduce wildfire risk is managing vegetation near power lines. URECC crews regularly trim trees and clear right-of-ways to maintain safe distances between vegetation and electrical equipment. While this work can sometimes be inconvenient or visually noticeable, it plays a critical role in preventing outages and reducing fire hazards. Ongoing Monitoring and Planning Wildfire mitigation is not a one-time project—it’s an ongoing process. URECC continually monitors conditions, reviews best practices, and updates strategies to adapt to changing environmental risks. This forward-thinking approach allows the cooperative to respond quickly and responsibly when conditions warrant additional precautions. How Members Can Help Members also play an important role in wildfire prevention. Reporting downed lines, damaged equipment, or hazardous vegetation helps URECC address potential issues faster. Staying clear of electrical equipment and following local fire safety guidelines further supports community safety. A Commitment to Safety and Reliability URECC’s wildfire mitigation efforts reflect a commitment to protecting people, property, and power. By investing in infrastructure, maintaining clear right-of-ways, and planning for the future, the cooperative is working to ensure safe, reliable electric service—today and for years to come. For URECC, wildfire mitigation isn’t just about protecting the grid—it’s about protecting the communities we serve.

Never Touch a Power Line or Anything Touching a Power Line. Downed power lines are usually caused by a broken pole. Poles can break due to age, vehicle impact, or most commonly, when a tree falls on a line, placing extreme weight on the pole. Often, these downed lines are still energized, even when on the ground. Anything in contact with the line—such as trees, fences, or even the ground—can also become energized and deadly. Electricity can travel up to 35 feet—or more—through the ground, and 70 feet or more in wet conditions. If you encounter a downed power line: Stay at least 35 feet away in dry conditions. Keep your distance from the line and anything it's touching. NOTE! Electricity can travel 70 feet or more in wet conditions. Do not touch anything in contact with the line. Including water or puddles nearby. Call 911. Contact emergency services immediately and warn others to stay away. HOW TO REPORT AN OUTAGE URECC SmartHub APP If you do not already have the URECC SmartHub App, it can be downloaded for Iphone at Apple’s APP store or for Android at the Google Play store. Text “OUT” to 855-939-3744 *** This will work for members with ONE meter associated with their account. If a member has more than one meter on their account. URECC will not be able to distinguish which location is experiencing an outage. Call (903) 680-2100 or (866) 804-1674 What to Do if a Powerline Falls on Your Car

Energy Saving Tips As the temperatures rise in the East Texas summer, more electricity is used in the home. To supply this higher demand, more electricity is purchased by URECC from generation plants. With all the co-ops and electric companies needing more power, generation companies must then produce more power for the supply. This production costs more money. That power cost increase is passed on to the purchaser (the co-op), and is reflected in the Power Cost Recovery Factor passed on to the members. When the temperatures outside are hot, you use more electricity in your home at a time when power is more expensive. Efficiency in your power use is a must to control your power bill. Below are a few tips to help you make every watt count: Install a programmable smart thermostat. These devices allow you to set automatic temperature controls for maximum comfort and energy efficiency. They are excellent alternatives to air conditioning during hot summer months. You can adjust your thermostat from your smartphone should your schedule change and no one is at home. Replace your air filter. Your HVAC system’s air filter gets a lot more use during the summer. Check it every thirty days throughout the summer and replace it when necessary. Practice smart landscaping. Strategically planting shrubs and leafy trees near your home’s windows is an excellent way to prevent those same windows from transferring excess heat into your home. Install exterior window coverings. Protect windows by adding awnings or screen shades to shade their exterior side. Sunlight through windows can warm your room by 10 degrees or more. Update your home’s insulation. Pay close attention to your attic and the levels between your home’s conditioned and unconditioned spaces. Extra insulation can be added on top of existing material, but consider contacting a professional for appropriate installation and removal. Foam insulation has become a popular product in new homes due to its efficiency. Use smart door techniques. When the air conditioner is on and running, every opened door and window leaks out valuable energy. Keep unnecessary trips to and from the house to a minimum to keep your energy bill similarly low. Clean your refrigerator coils. Refrigerators can cause surprisingly high energy usage, especially when they’re not operating efficiently. To get the best performance from your unit, dust it off and clean those condensing coils. Install ceiling fans in high-traffic rooms. Ceiling fans do not actually cool the temperature of the room, but the circulating air will make you feel cooler. Search out and seal any air leaks. Stop cooling the outside by ensuring your home is properly sealed. Test the stripping and caulking around your doors and windows, and replace them when needed. Call in the professionals. While many of these preparation tips can be easily done by a handy homeowner, have professionals service your AC unit, install airtight doors and energy-efficient windows, and even perform energy audits to identify areas that are costing you money. Learn more about how to save year round!

"Paperless Billing... What’s In It for Me?" Well, other than a free $5.00*, how about... INCREASED SECURITY Paper bill statements require us to print and mail personal account information. This printed information passes through many departments and postal employees. There’s also the possibility it could be lost or left unattended in your mailbox. Paperless billing allows us to communicate personal information straight to you, reducing the risk of lost statements or mail fraud. CONSISTENCY You get your bill at the same time each month, never delayed or lost in the mail. You’ll also have all your previous bills at your fingertips for easy access and retrieval. QUICKER OPERATIONS AND PAYMENTS Paper statements require employees to print, package, address each customer, add postage, and wait 2 to 3 days for delivery. Paperless billing streamlines the process, delivering the bill to you immediately. It also gives our team more time to focus on member needs and services. REDUCED CARBON FOOTPRINT Companies in America use an average of 4 million tons of paper each year. At URECC, we aim to be environmentally responsible and future-focused. It’s our responsibility to protect and preserve natural resources for future generations. MONEY SAVED! Eliminating the cost of paper, ink, postage, and employee hours to print, stuff, label, and mail over 46,000 monthly statements helps reduce your costs. URECC receives $5 of YOUR money — and what we save in operating costs can be returned to members as “capital credits.” Paperless Billing is Just One of the Advantages of Using SmartHub! To enroll, simply sign up for SmartHub, available on Google Play and the App Store. To Enroll in Paperless Billing: From the Website: Create a SmartHub account and sign in. Go to "My Profile," then "Update My Printed Bill Settings," and click the toggle to the right. From the App: Go to "My Account," then "Paperless Billing," and swipe the toggle to the right. Need help? Call us at (903) 843-2536 or toll-free at (800) 259-2536. *$5 will be credited to each newly enrolled account on the billing statement following enrollment in paperless billing. Members already enrolled in paperless billing will receive a $5 credit per member on their January billing statement.

At URECC, we’re committed to building a safer community through education and awareness. Our team offers engaging safety demonstrations for schools, organizations, and community events—designed to showcase the potential hazards of electricity and how to stay safe around it. These live demonstrations are both informative and eye-opening, helping people of all ages better understand electrical safety in everyday life. Interested in scheduling a demonstration for your group or event? Simply fill out our Safety Trailer Demonstration Form to get started!

Each year, the Upshur Rural Electric Cooperative hosts its Annual Meeting as a way to connect with our members, share updates, and reinforce the principles that make our co-op strong. Now in our 88th year, the meeting reflects our commitment to transparency, education, and community care. Members hear directly from leadership about key developments in reliability, safety, and affordability—ranging from infrastructure upgrades and pole replacements to innovative cost-saving partnerships and technology enhancements. This event is more than a report; it’s a reflection of our shared ownership and continued investment in the future of the communities we serve. Watch: Annual Meeting Intro Video Hear from the team at URECC about how we’re working to keep you safe, informed, and connected. This short video offers practical tips for staying safe around electricity and a look at how your cooperative operates. Your browser does not support the video tag. Curious How URECC has Been Working Behind the Scenes? Tap below to read our latest updates on system reliability, financial health, community programs, and more—straight from the leadership team. Read the Full Annual Report .news-detail .img-box { display:none;}

What to Do if a Powerline Falls on Your Car Angela shares what steps to take if you're trapped in a vehicle with a live powerline on it. Your browser does not support the video tag. Construction Safety Tips Angela offers essential electrical safety tips for construction zones and job sites. Your browser does not support the video tag. Generator Safety Angela covers the do’s and don’ts of using generators safely at home or on the go. Your browser does not support the video tag. Overloaded Outlets Are Dangerous Angela explains how to avoid the risk of fire and electrical shock from overloaded outlets. Your browser does not support the video tag.

SmartHub provides convenient account access and two-way communication with URECC—online or on your mobile device. Manage payments, report service issues, check your usage, and receive special messages from URECC—all at the touch of a button. The URECC SmartHub App is available on Android and iOS smartphones, tablets, and on the web. [store_buttons] With the FREE SmartHub app, you can: Pay your bill Receive bill reminders Contact Member Services Report an outage Track your power usage

Home energy audits done by a professional can save you hundreds or thousands of dollars a year by identifying areas in your home where you are losing valuable electricity, escaping through windows and walls, or being wasted by non-efficient appliances. But… energy audits done by a professional can be pricey, and in East Texas, professional auditors are mostly limited to HVAC sales companies. If you want to do a basic audit yourself, the checklist below is a good place to start. DRAFTS: Outside air comes in and cool air escapes through unsealed frames. How to identify: On a windy day, close all doors, windows, and the chimney damper. Light a candle or incense and move it around the perimeter of each window and door. If the flame flickers or the smoke blows sideways, you have an air leak. How to repair: Install new weatherstripping and caulk around all seals inside and outside, around windows and doors. DAMAGED FIREPLACE DAMPER: Ten to 20 percent of cooled air from your home can be drawn into the chimney flue, passing around a rusted, stuck, or loose-fitting damper. How to identify: With the damper closed, hold a lit candle inside the firebox and watch the flame. If it gets beaten around or blown out, air is flowing up the chimney. How to repair: This is one project where calling a professional is recommended. Proper sealing of the damper will be required, and if rusted, the damper may need to be replaced. Balloon-like plugs called Fireplace Draftstoppers are also available to place in your flue, then inflate during the months when you are not using your fireplace. ELECTRICITY "PHANTOM" DEVICES: Devices with a standby mode using power even when they aren't in use can account for 10 percent of your electricity costs; phone chargers, TVs, and computers. How to identify: If it has an indicator light, a charger or AC power adapter on the cord, or a digital clock, it's a phantom. There are detectors available that will measure exactly how much power is being drawn from the outlet when the device is "off." How to prevent: Plug phone chargers, TVs, computers, and sound equipment into power strips. With a flip of the power strip, all devices are disconnected from power. UNDER THE DOOR AIR FILTRATION: While most homeowners weatherstrip around the jamb, they often overlook the area beneath an exterior door. LEAKING DUCTWORK: After years of service, the adhesive tape that seals joints between duct sections can dry out, allowing heated or cooled air to escape. How to identify: With the AC on, shine a high-powered flashlight on ducts, especially at junctions where they connect. If you see where dust on the exterior of the ducts has been blown away, that's usually the sign of a leak. How to repair: Use HVAC foil tape to seal joints between sections. THE REFRIGERATOR INSIDE AND OUT: Over time, wear and tear on the door's rubber gasket, as well as built-up dirt and dust on coils, erode its efficiency and make it more expensive to operate. How to identify: The gasket condition: Close the refrigerator door on a piece of paper. If you don't feel resistance when you pull it out, the gasket seal is broken and chilled air is escaping. Mold or moisture on the gasket are other telltale signs. The coils: Visual inspection will reveal if there is dust or dirt on the coils. How to repair: If the gasket needs replacing, order one from the manufacturer of the refrigerator and replace it. They are fairly simple to replace. If the coils are dusty or dirty, they can be wiped clean or even vacuumed. UNINSULATED SWITCH AND OUTLET COVERS: A thin metal or plastic plate isn't enough to prevent air from getting through what's basically a big hole in the wall. How to identify: Remove the plate and cover the opening with a ply of tissue affixed to the wall at the top with painter's tape, like a curtain. If the tissue billows, you've got a leak. How to repair: Insulate the opening with a pre-cut foam gasket, about 25 cents each at home centers. Just fit the gasket over the opening and replace the cover. For extra protection for outlets when they aren't in use, insert plastic child-safety plugs. EXTRA REFRIGERATORS OR FREEZERS IN THE GARAGE: Many times when a family gets a new refrigerator, they move the old one into the garage or a workshop for additional refrigerated storage. The extra storage space is convenient but often comes with a high electricity cost. Most garages and external workshops are uncooled areas that are much warmer than the inside of your home. A refrigerator works 24 hours a day to keep the interior at a designated temperature: 41 degrees or below for the refrigerator section; 32 degrees or below for the freezer. The unit's compressor runs until it reaches the set temperature, repeating this cycle as often as needed. If it's 98 degrees outside, your un-air-conditioned garage could be 80–90 degrees. This will wear out your refrigerator more quickly than if it were indoors in a climate-controlled space. This could double or triple the amount of power it used when it was inside your home. Keep in mind that older refrigerators and freezers are not as efficient as modern models. They use more electricity and, when placed in a hot environment, tend to run far more frequently throughout a 24-hour period. Sometimes it's best to dispose of the older unit. If you need more space, consider a lower-end, new Energy Star refrigerator or freezer. Want to know your household's energy habits? Check out these tips!

Before, During, & After the Storm: Severe weather is an act of nature. When a destructive storm hits, it’s out of our hands. URECC, as an electric cooperative, may not be able to prevent the storm—but we are always on standby to begin repairs and restoration as soon as the weather clears. Just as URECC prepares in advance to serve its members, there are steps you can take to protect your family. Depending on the severity of a storm, outages could last a few hours—or several weeks. We hope this guide helps before, during, and after the storm. How To Report an Outage URECC SmartHub App Download it from the Apple App Store or Google Play Store. Online via SmartHub Visit https://urecc.smarthub.coop/ui/#/login to log into your SmartHub account and report the outage. Text "OUT" to (855) 939-3744 This will work for members with only one meter on their account. If multiple meters are associated, URECC won’t know which location is out. By Phone Call (903) 680-2100 or (866) 804-1674. During widespread outages, phone lines can be overwhelmed. To avoid long wait times or busy signals, we recommend using the SmartHub App or texting “OUT” to quickly and digitally report your outage to our dispatch team. Before the Storm: How to Be Prepared Major storm damage, such as from a tornado, can leave an area without power for days or even weeks. Be prepared for the possibility of an extended outage. Things to Have When the Power Goes Out Flashlights with spare batteries. A battery-powered or hand-crank radio to stay updated on news and weather. A cooler, ice, freezer packs, and non-perishable canned food (don’t forget a manual can opener!). A fully charged cell phone and a backup battery (in case car chargers are unusable). At least one gallon of drinking water per person, per day. A first aid kit, prescription medications, eyeglasses, hearing aids, and other essential medical items. Copies of important documents (IDs, insurance papers, etc.) and cash — card readers and ATMs may not work without power. Create a Family Emergency Plan Assemble a full emergency supply kit with the items listed above. Discuss evacuation routes from each room and from your neighborhood. Ensure all family members know how to contact each other even if phone service is down. Make a checklist of what to do before leaving (e.g., turn off gas, flip breakers). Have a plan for pets and livestock. Designate a common meeting spot in case the storm hits when you're apart. Steps to Take If You Have an Outage If you lose power during the storm, wait until the danger has passed before taking these steps. Your safety comes first. Check your home’s electrical panel for a tripped breaker or blown fuse. See if your neighbors also have no power. Visit URECC.coop or open the SmartHub app and view the outage map (green shading shows the URECC service area). If your outage is not shown, report it via SmartHub, text, online form, or by phone. Step-by-Step: What Happens After an Outage Is Reported The outage occurs. A member reports the outage to URECC. The report is sent to our 24/7 Control Center. Operators send a signal to meters in the area to assess scope and cause. Available crews are located using GPS and dispatched accordingly. Crews are sent to investigate and begin repairs. Additional crews may be called in depending on storm severity. Cause of the outage is located and addressed — this may take time if damage is in hard-to-access areas like woods, river bottoms, or swamps.

If a Power Line Falls on Your Car If a downed power line comes in contact with your vehicle during a traffic accident or storm, the situation can become extremely dangerous. A single wrong move could be fatal. Electricity seeks a path to the ground—and if you exit the vehicle and touch the ground while still in contact with the car, you could become part of that circuit, leading to electrocution. Follow these life-saving tips if you’re ever in this situation—or witness someone else who is. Your browser does not support the video tag. If You Are Inside the Vehicle: Do NOT get out of the car. Call 911 immediately and explain the situation. Remain inside until emergency personnel confirm it’s safe. Warn others to stay away from the vehicle. Exit only when responders confirm the power is off. If you see a downed line nearby—even if it’s not visibly touching your car—follow the same precautions. Electricity can arc (jump) from a line to your vehicle. Stay put until emergency crews give the all-clear. If the Vehicle is on Fire and You MUST Exit: Open your door carefully. Place your feet together at the base of the door frame. Jump clear of the vehicle with feet together. Do NOT touch the car and ground at the same time. Shuffle away—keeping your feet together—for at least 35 feet. Warn others to stay away until first responders arrive. Always assume a downed power line is energized and dangerous. Caution saves lives.

Whether you’re a new or existing Member, it’s easy to turn your power on. Simply visit our office at 1200 W. Tyler Street, Gilmer, or call a Member Service Representative at 903.843.2536 or 800.259.2536 to get started, If this is a new construction, please call 903-680-0289. Request service online at an existing location or transfer service yourself. To Start or Transfer an Existing Service. To start or transfer service into your name, please have the following information ready when you call, visit our office, or email memberservice@urecc.coop. Service and mailing address Phone numbers Driver’s license Social Security number Date of birth Meter Number New Construction To start a New Construction, have the following information ready when you call or visit our office. You may also contact us by phone at 903-680-0289, or via email at newconstruction@urecc.com. Service and mailing address Phone numbers Driver’s license Social Security number Date of birth New Construction Questionnaire (Digital Form) New Construction Questionnaire (Download) Electrical Load Sheet Solar Interconnection Application To Cancel Service To discontinue service with Upshur Rural Electric, the member must call or come by our office. You may also contact us by phone at 903-680-0289. The following information is required: The service address, meter number or account number Two forms of personal identification The date electric service should be discontinued Your forwarding address Other Services To Install Service at a New Location This process involves several steps, so be sure to contact Upshur Rural as soon as possible to allow time for the design and construction of your service. You may also contact us by phone at 903-680-0289 or via email at newconstruction@urecc.com. You will need to have the following information ready when you call or come by our office: The service and mailing address Phone numbers Driver's license Social Security number Date of birth The closest meter number to your location, if available Once we have the above information, we will have a Staking Engineer visit your property to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any aid to construction costs (if any), we will schedule construction on your property. New Service is typically estimated to take 6–8 weeks. To Change Your Existing Service Listed below is the information we need in order to upgrade your service. You may also contact us by phone at 903-680-0289 or via email at newconstruction@urecc.com. The service and mailing address Driver's license number or Social Security number A Member Service Representative will create a service order and a Staking Engineer will visit your location to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any aid to construction costs (if any), we will schedule the upgrade to your property. Relocate or Remove Existing Electric Equipment Removing or relocating existing electrical equipment is at the discretion of the cooperative. If you would like to request a change, please call, visit our office, or email us at memberservice@urecc.coop with the following information: Your account information What your electrical needs are A Member Service Representative will create a service order and a Staking Engineer will visit your location to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any cost associated with the change (if any), then we will schedule the changes we have agreed upon. [urecc_faq]

Because there are times in life when we could all use a helping hand. There comes a time when we all need a helping hand. Some URECC Members face real challenges—whether due to age, unemployment, illness, single parenthood, or temporary hardship. You can be the help they need. State and private agencies that offer utility assistance are currently low on funds. If you'd like to support your neighbors, here are two ways you can help: Donate your capital credits to utility assistance organizations URECC partners with throughout the year. Fill out and return the form below to Upshur Rural Electric Cooperative. Funds will be distributed to agencies that assist Members in your county. Download the Mail-In Form Make a direct donation to one of the utility assistance agencies listed below. Reach out to them for information on how to donate. Utility Assistance Programs These local and regional programs help URECC Members in need. Please consider reaching out to support them directly: Community Services of Northeast Texas – Camp County Amy Perales amy.perales@csntexas.org Phone: 903-717-7400 Fax: 903-856-3031 Community Services of Northeast Texas – Marion County Teresa Webb teresa.webb@csntexas.org Phone: 903-665-9198 Fax: 903-665-9845 Community Services of Northeast Texas – Cass County Olga Love olga.love@csntexas.org Phone: 903-756-5596 Fax: 903-756-7294 Ministerial Alliance – Ore City ocmaorecity@gmail.com PO Box 417, Ore City, TX 75683 Phone: 903-968-3050 or 903-968-4114 Tues & Thurs, 10 AM – 12 PM Ministerial Alliance – Harleton Area Martha Clickard – Phone: 903-935-0626 Aaron Burwell – Phone: 903-932-7383 Ministerial Alliance – Gladewater athey.baptist.church@gmail.com Phone: 903-845-2565 East Texas Veteran Resource Center 501 Pine Tree Rd, Longview, TX 75604 Phone: 903-291-1155 Fax: 903-291-1033 Texas Adult Protective Services Utility assistance for those over 65 only Salvation Army (Gregg & Harrison Counties) southernusa.salvationarmy.org/texas-longview Phone: 903-215-8463 Diana United Fund Cindy Bickerdike dianaunitedfund@yahoo.com PO Box 327, Diana, TX 75640 Phone: 903-663-4040 SAFE-T 204 Patrick Street, Mount Pleasant, TX 75455 Phone: 903-572-0973

This illustration shows common equipment found on electric power distribution poles. Not every pole contains all of this equipment—configurations vary based on location and the type of service provided. Primary wires – Run across the top and typically carry around 7,200 volts of electricity from a substation. Insulators – Made of porcelain or composite material; prevent energized wires from touching each other or the pole. Crossarms – Hold the power lines in place, ensuring proper clearance between them. Neutral wire – Acts as a return path to the substation and is connected to ground to balance the system. Surge arresters – Protect transformers and other equipment from lightning and voltage spikes. Transformers – Step down high-voltage electricity to a level safe for home and business use. Secondary service drop – Delivers 120/240 volts of electricity to end users via two insulated “hot” wires and a bare neutral wire connected to the ground. Guy wires – Help stabilize the pole and are connected to the grounding system. Telephone, fiber, and cable TV lines – Usually run lowest on the pole. Pole ground wire – Runs the length of the pole, connects to the neutral wire, and safely diverts lightning into the earth. Pole "birthmark" – Found at head height; includes pole size, manufacturer, and date of production. Electric co-ops and utility companies are responsible for trimming vegetation around poles to prevent interference with the electrical system. Standard 40-foot poles are typically buried about six feet into the ground. Curious why birds can sit on power lines without getting shocked? Learn why they're safe—and when they wouldn’t be.

Using power tools can make tough jobs easier—but they also come with serious risks if not handled properly. Whether you're a seasoned pro or a weekend DIYer, these safety tips can help prevent accidents and keep your worksite safe. Safety Tips for Working with Power Tools Keep power cords AWAY from tools while you work! Switch all tools OFF before connecting them to a power supply. Disconnect and lock out the power supply before performing maintenance or adjustments. Ensure tools are properly grounded or double-insulated. Grounded tools must use a 3-wire cord with a 3-prong plug, and should be connected to a properly grounded 3-pole outlet. Do not bypass the on/off switch by connecting and disconnecting the power cord. Do not use electrical equipment in wet or damp areas unless connected to a GFCI (Ground Fault Circuit Interrupter). Only operate tools in areas with explosive vapors or gases if the tools are intrinsically safe and you're following the manufacturer’s safety guidelines. Do not clean tools with flammable or toxic solvents.

How the Weather Affects Your Power Usage The URECC Member Services representatives often get calls from members after periods of hotter weather asking, “Why has my bill gone up? I haven’t changed my thermostat. It’s set to the same temperature as last month, but my bill still went up!” The answer is: “The usage of power went up, so therefore, your bill probably did, too!” Weather—especially outdoor temperature—has a major impact on your power usage. Your AC unit has one primary job: to take air from outside your home, cool it, and push it inside until the desired temperature is reached. It doesn’t blow “colder” when you set the thermostat lower—it just keeps running until the target temperature is achieved. For example, if the room temperature is 78°F and your thermostat is set to 76°F, the AC will only need to run briefly. But if you set the thermostat to 80°F before leaving, then lower it to 74°F at 5 PM to cool things down quickly, the AC will run non-stop for a longer time—right during peak hours, when electricity is more expensive. Any energy you saved earlier in the day likely gets canceled out. Sources at energy.gov recommend adjusting the temperature only a few degrees while away from home to avoid long recovery times and unnecessary power use. In an East Texas summer, your AC may run longer for several reasons—higher outdoor temperatures, air leaks letting in heat, or direct sunlight on the outdoor unit. On a typical afternoon, the air around that unit can exceed 100°F, making the system work harder to cool incoming air. That’s why it’s important to confirm two things: that the refrigerant level is correct and that the compressor is working properly. If either is off, the unit may run for hours longer than necessary—and still struggle to cool your home. Bonus tip: Schedule a routine AC tune-up before summer kicks in. Ensuring proper refrigerant and compressor function can save both money and comfort. Looking for more ways to lower your energy costs? Explore how ENERGY STAR® appliances can help reduce your utility bills and improve efficiency year-round.

Demand for power can become greater than the amount being generated—such as during extreme low temperatures in the winter, a heatwave in the summer, or equipment failure at generation plants. The system can become overloaded by high usage, and brownouts may become necessary to avoid blackouts. Below are more details about brownouts and blackouts. *URECC will take all possible measures to avoid brownouts, even to the extent of temporarily shutting down circuits to prevent low-voltage damage to members’ electronics, HVAC units, and other electric-powered products. What’s the Difference Between a Blackout and a Brownout? A brownout is caused by high electricity demand that is near or above a utility’s production capacity. When this occurs, the utility may reduce the flow of electricity to certain areas to prevent a blackout. A blackout is a large-scale service interruption that can happen as a result of severe weather or equipment failure at power plants. What Causes a Brownout? When demand nears or exceeds the utility’s maximum production capacity, the utility may intentionally throttle the flow of electricity in certain areas. These intentional brownouts may last from a few minutes to several hours—until demand likely decreases and the utility can restore full power. While less common than severe weather events, brownouts can also occur spontaneously due to damage or malfunctions in the grid or nearby plants. Why Do Blackouts Happen? A blackout is when electrical service stops entirely. The term “blackout” typically refers to large-scale interruptions, while smaller events like transformer failures are often called “power outages.” Major blackouts often result from severe weather or equipment failure at generation sites. What Is a “Rolling Blackout”? A rolling blackout is a deliberate process used by utilities—similar to a planned brownout—to temporarily relieve pressure on an overtaxed grid. These short-term outages are rotated across multiple areas to prevent a wider-scale blackout. They are typically announced, though often with short notice. (Note: Rolling blackouts are different from “planned outages,” which are scheduled well in advance for maintenance.) What to Do During a Power Blackout or Brownout? If you notice dimming lights or other signs of a brownout, unplug computers and sensitive electronics. Most appliances can handle low voltage, but electronics may be damaged. During a blackout, consider unplugging devices as well—while the outage itself won’t harm them, the surge when power returns could. Who to Call in a Power Blackout or Brownout? After unplugging electronics, contact your local utility to confirm if the brownout is grid-related. If not, it may be a home issue—call an electrician. For a blackout, report the outage to URECC and check for restoration updates. Stay informed by signing up for real-time alerts via the URECC SmartHub app. Blackouts and brownouts are rare, but understanding what they are and how to respond is key to minimizing the inconvenience.

Save Money and Energy by Planting Trees: Trees provide economic, environmental, psychological, and social benefits to humans. Energy savings are among the most highly valued benefits that urban trees provide. Did you know that just 17% shade on a building from trees can reduce power bills by $10/month, or that urban trees can lower surrounding temperatures by as much as 20°F? Alternatively, trees can reduce winter heating costs by up to 15% through wind control. Correct planning, design, and care for urban trees is essential to maximize their energy-conserving benefits. Planting Trees Can Also: Maximize warming effects of the sun in the winter. Maximize shade during the summer. Deflect winter winds away from buildings with windbreaks of trees and shrubs on the north and northwest sides of the house. Channel summer breezes toward the home. Maximize summer shade with trees that still allow penetration of low-angle winter sun. Avoid locating planting beds close to the home if they require frequent watering. For more information on how to use trees to help shade, protect, or warm your home, please research online or contact your County Extension Agent's Office. Where Not to Plant: Avoiding URECC Right-of-Way Conflicts While trees offer great energy-saving benefits, it’s important to be mindful of where you plant them—especially near power lines and co-op rights-of-way. Upshur Rural Electric Cooperative maintains specific clearance areas around poles, lines, and equipment to ensure reliable electric service and the safety of both our crews and members. Do not plant trees or shrubs within 25 feet of overhead power lines. URECC maintains a 30-foot distribution right-of-way—15 feet on each side of the line. This buffer accounts for branch growth over time and allows crews safe, unobstructed access for maintenance and storm restoration. Avoid planting within 10 feet of underground equipment. Areas around equipment such as pad-mounted transformers (the green utility boxes must remain clear for technician access. Check for utility easements and marked right-of-way zones. Trees or large shrubs in these zones may be trimmed or removed if they pose a hazard or block access. Always call 811 before you dig. Locate underground utilities and avoid damaging vital infrastructure.

Top 5 Reasons ENERGY STAR® Appliances Are a Great Investment ENERGY STAR appliances include energy-efficient refrigerators, dishwashers, clothes washers and dryers, furnaces, air conditioners, ceiling fans, freezers, water coolers, dehumidifiers, and air purifiers. Since heating and cooling account for nearly half of a home's energy consumption and costs, ENERGY STAR-certified appliances—such as geothermal heat pumps, programmable thermostats, and energy-efficient furnaces and air conditioners—can significantly lower utility bills. Homeowners who install ENERGY STAR geothermal heat pumps are also eligible for an unlimited 30% federal renewable energy tax credit (as of December 1, 2009). ENERGY STAR appliances deliver the same or better performance as comparable models while using less energy and saving more money. In addition to cutting household energy bills, ENERGY STAR appliances help reduce greenhouse gas emissions, limit waste production, and improve indoor air quality. Homeowners don’t have to sacrifice budget, performance, features, style, or comfort—ENERGY STAR appliances meet high standards to earn their designation. If qualified ENERGY STAR appliances cost more than conventional models, the investment is typically recovered through lower utility bills within a reasonable timeframe. When comparing residential water heaters, it's important to consider the household’s anticipated water usage. ENERGY STAR-certified products deliver greater savings the more water your household uses, especially compared to less efficient models. Buyer Tip: Make Informed Product Purchases When comparing different types of residential water heaters, it is important to consider the household’s anticipated water usage. As shown in the table below, the cost savings resulting from ENERGY STAR-certified products being more efficient than other models increase with more water usage. Buyers can use this table as supplemental information when replacing standard residential water heaters with more efficient ones. Water Usage Very Small Low Medium High Daily Water Usage (gal/day) 10 38 55 84 Annual Energy Savings (kWh) 356 1,355 1,961 2,995 Annual Energy Cost Savings $31 $117 $169 $259 Lifetime Cost Savings $311 $1,181 $1,709 $2,611 Super-Efficient Water Heater: Water heating uses about 20% of a home's energy. An important element of an ENERGY STAR Home Upgrade is a heat pump water heater that earns the ENERGY STAR label, which is up to 4 times more efficient and uses 70% less energy than a standard model. Upgrading to a high-efficiency heat pump water heater can help you prepare for a clean energy future as our energy supply gets cleaner and more renewable every day. Want to know how weather can impact your energy use and bills? Learn how the seasons affect your power consumption and what you can do to stay efficient year-round.

When an outlet overloads, the circuit breaker trips, cutting the electric flow to that whole circuit. In the absence of a circuit breaker, the circuit wiring will overheat, making the wire insulation melt, which can cause a fire. It can put a family, property, and the entire neighborhood at risk. Dangerous Signs of an Overloaded Outlet Warm or Hot Outlet: The wall plates are in place to protect your outlets and keep you safe from the electrical system. If you're finding discoloration or warmth around the outlet covers, this is a significant warning sign there is an overloaded circuit, and you need to call professionals immediately. Dimming or Flickering Lights: If your lights start blinking, flickering, or dimming, this could indicate an overloaded circuit. This is an indicator that the lights are not getting enough electricity, so you may need a professional to determine adjustments that need to be made. Buzzing Sounds: A low hum or a buzzing sound can indicate a problem with the circuit. The sounds may mean it is overloaded, or there is a problem inside the electrical panel. Burning Smells: The burning smell could come from multiple issues, including damaged or exposed wiring, an overloaded circuit board, a fire, or wiring not installed professionally. This is a dangerous situation and needs to be addressed by an electrician as soon as possible. Concerned about your home’s electrical safety? Learn how to recognize grid-wide power issues and what to do during a brownout or blackout.

Top 5 Benefits of Insulating Your Home Lower Energy Bills & Energy Consumption: A big reason to update your insulation is the significant impact it will have on the amount of energy your home uses. If your home is not properly insulated, then you are using more energy than is necessary to heat and cool it. Prevents Mold and Damage: A leaky roof is an issue no one wants to deal with. A leaky roof coupled with mold is an even worse issue. Adding a layer of insulation creates a moisture barrier that keeps unwanted water out of your home. It’s also much easier to remove old, damaged insulation and replace it than it is to replace your entire roof. Healthier Home: Living with mold in your home without realizing it can lead to a number of health issues. Symptoms such as a mild cough and headaches can develop into more serious conditions like chronic bronchitis and other respiratory illnesses. Insulation also helps keep allergens and pollutants outside your home. Fewer irritants in the air means fewer asthma attacks for anyone in your home—including pets—with respiratory sensitivities. Increased Comfort: Do you have to add or remove layers of clothing depending on what floor you’re on? If so, insulation could really help. Adding insulation will help ensure the temperature is more consistent throughout your home. It can also help with soundproofing and reducing noise pollution. Whether noise is traveling from floor to floor or from outside to inside, insulation will help drown out the sounds. Added Value to Your Home: Adding insulation is a great way to increase your home’s overall value. A well-insulated home is more energy efficient—something potential buyers are willing to pay more for. It also means they’re moving into a more comfortable home, providing both value and a return on your investment.

Electricity moves through power lines from high energy areas to low energy areas, such as from the powerful production plant to your much lower voltage home. Electricity will travel sometimes hundreds of miles through power lines. Electricity is always trying to get to the ground by any means possible. So, to get electrons to move through the lines, the lines must be connected to the ground at some point. The point where power connects to reach the ground is usually where it will travel through copper lines running down the poles to the surface below. This completes the "CIRCUIT". The reason people or animals get shocked and electrocuted is because they are touching the line with one part of their body and another part, usually their feet, is touching the ground. They complete the circuit, as the electricity will run through them to reach the ground. Electricity moving through a living body can cause burns, damage to organs and even death. Since the bird is sitting with both feet on the line, and not touching the ground or the pole that reaches to the ground, the bird is not completing a circuit and is not shocked or electrocuted. Should the bird have one foot on the line and another on the pole or ground, it would be electrocuted. The same can be said for people. If they are touching a power line (or something conducting power from the line) and they touch the ground, they would complete the circuit by using their body as a conductor and would be shocked or electrocuted. Want to learn how outages and electrical flow relate? Check out our guide on brownouts vs. blackouts to better understand grid behavior and safety.

The first step to taking control of your electric bill is getting to know where your electricity is used. Think of it like your household financial budget. Most of us wouldn’t deposit our paycheck and then spend freely without knowing where the money went. Those serious about budgeting—or simply making ends meet—track their spending to see where every dollar goes. If you apply the same approach to your household energy use, you can budget your usage and gain better control over your monthly electric bill. As individuals or as a co-op, we can’t control the price of electricity, but we can reduce unnecessary usage or adjust our habits to use more power during lower-cost hours. These shifts can significantly reduce your electric bill. URECC provides a powerful tool for members to monitor their power usage hour by hour: the URECC SmartHub app. The “Actual Usage” page on the app (shown left) displays a graph of your daily usage, making it easy to spot peak hours and adjust usage accordingly. By applying what you’ve learned from the “Beat the Peak” section above, you can shift certain activities—like running the dishwasher or using the washer and dryer—to off-peak hours when electricity costs less. With SmartHub, members can identify high-usage hours and make daily adjustments to appliance usage, charging habits, or thermostat settings—cooling the home before and after peak hours. Another helpful feature of the SmartHub app is the ability to set alerts when your usage exceeds a certain threshold. After reviewing your daily usage, you can set a limit alert to notify you if you go over your usual or budgeted amount. When that limit is reached, the SmartHub app sends you a notification. If usage seems unusually high, you can look for a cause: Did the weather spike? Was the A/C running harder? Were power tools used? Did the pool pump run longer than usual? Knowing when and where you're using power helps you build energy-smart habits and may even encourage you to set a monthly energy budget. Both can help reduce your electric bill over time. Weather has a big impact on your electricity usage. Learn how temperature swings affect your energy bill and how SmartHub can help you adapt.

URECC members have a set rate they pay for power. (Rate = cost of power + percentage to cover operations.) The URECC rate that members pay does not change during the day, but the cost of power URECC buys for members fluctuates hourly, costing the cooperative more at times during the day when electricity is in higher demand. Example: On a hot August afternoon, when the family comes home after work and school, they will turn on lights, adjust the thermostat to a comfortable temperature, turn on the TV(s), charge phones, use computers, cook dinner, perhaps run the dishwasher or wash clothes, etc. With families across the country all doing this at once, much more energy must be generated to meet demand. Providing more energy will cost power plants more money for gas, battery storage, employees on hand, etc. The power-generating plants must pass those increased expenses on to the co-op with higher prices during demand time. The co-op, paying more for the power, then must pass those higher prices on to the members. These times when power costs more, while people are home using more power, are known as “Peak Times.” Adjusting some of your household activities, or conserving power during these peak times, is a healthy way to trim your monthly electric bill. Cooking dinner, turning on a light or two, or adjusting the thermostat are essential activities, but doing laundry, running the dishwasher, and operating pool pumps can be rescheduled to off-peak times when power is much less expensive. Those with residential solar systems, battery storage systems, or home generator systems can also offset their power bill substantially by utilizing the power they have stored or generated during these peak times of the day. Having the same efficiency mindset with electricity that one would have with other products during higher price periods can save you a lot of money in a not-so-long time period. Example: If the price of gasoline suddenly climbs to a record high at the pumps, don’t we all curb unnecessary driving or even let prices influence where we drive for vacation? If we are dieting, don’t we avoid eating foods with super-high calorie content? Being aware of peak-time pricing can work basically the same way, putting the power of control and budgeting in your hands.

Congratulations to Anna Tryon from Sabine High School.  In June, Anna represented URECC on the Texas Electric Coopertives' Government-in-Action Youth Tour.  Are you a Texas high school student? Would you like to travel to Washington, D.C., and visit historic landmarks—all without spending a dime of your own money? Perhaps you'd like to meet elected officials, or maybe you're looking for an inspirational experience in the company of other Texas teens. If that sounds like you, then the Government-in-Action Youth Tour is your tour. Apply now!Call 903-843-2536 for more information. Students can apply for an all-expenses-paid trip to Washington, D.C. This year, Upshur Rural EC is proud to sponsor one high school student from its service area to participate in Youth Tour. The trip of a lifetime begins Sunday, June 14, 2026, at the Hilton Austin Airport in Austin.  Youth Tour Dates Arrival in Austin: Sunday, June 14 Fly out to D.C.: Monday, June 15 Days in D.C.: June 15–20 Fly back to Austin & Farewell Dinner: Sunday, June 21 Departure: Monday, June 22 by 10 a.m. Eligible entrants must: Be a high school junior. Be a dependent of an Upshur Rural EC member with permanent resident status in the co-op’s service area, or attend a school served by the co-op. Submit a completed application and two recommendation letters. Applications must arrive at Upshur Rural EC by February 27, 2026. They can be submitted by online email, in person at our office, or by mail. For more information about Youth Tour, visit TexasYouthTour.com and YouthTour.org or contact us at youthtour@urecc.com. Since their founding more than 80 years ago, Texas’ electric cooperatives have been committed to empowering the communities they serve. Of course, that mission includes providing electricity—but it’s so much more than that. Co-ops not only power homes and businesses across rural and suburban Texas, but also invest time, energy, and compassion into improving their members’ quality of life. That means investing in our young people—the leaders of tomorrow. One of the main ways Upshur Rural Electric Cooperative works to empower local youths is through the Government-in-Action Youth Tour, a weeklong, guided trip to Austin and Washington, D.C. Texas electric cooperatives sent their first Youth Tour delegation to Washington in 1965. The group of 58 deserving teens joined their peers from across Co-op Country to explore the capital, meet with their congressional representatives, and broaden their view of the world. Since then, more than 4,400 Texas students have gone on the unforgettable trip. To become part of this enduring legacy and represent Upshur Rural EC on Youth Tour, apply now! Government-in-Action Youth Tour For high school students who grow up in rural Texas, visiting a place like Washington, D.C., might sound like a faraway dream. But every year, more than 100 such students are given the opportunity to travel to the capital for an intensive weeklong tour—and it doesn't cost them a dime. In June, the Government-in-Action Youth Tour, sponsored by the state's electric cooperatives in conjunction with Texas Electric Cooperatives and the National Rural Electric Cooperative Association, sends select students on an all-expenses-paid trip to the nation's capital. In Washington, tour participants get to see with their own eyes sights they may have only experienced in history books or on television. In addition to visiting monuments, museums, and historical sites that would be a part of any standard tour of the capital, the students also fulfill the ambition of then-U.S. Sen. Lyndon Johnson, who inspired the Youth Tour in 1957 with his desire for young people to "actually see what the flag stands for and represents." Tour participants meet members of Congress, hear inspirational speakers, and interact with other Youth Tour participants from across the country. Texas students also have the chance to participate in the wreath-laying ceremony at Arlington National Cemetery, see the Sunset Parade at the Marine Corps War Memorial, and visit the Supreme Court, the U.S. Senate and House chambers, and the Library of Congress. After the intense week on the go—traveling, eating, and touring together—many Youth Tour participants form fast friendships that continue after they return home. Inspired by their trip, some Youth Tour alumni have gone on to enter public service. Almost to a person, those who have gone on the Youth Tour have called it "the trip of a lifetime." TEC Youth Tour Application

Each year, Upshur Rural Electric Cooperative joins nine other East Texas cooperatives in sponsoring the East Texas Rural Electric Youth Seminar (ETREYS). URECC offers an all-expenses-paid trip for 10 high school students in the URECC service area to attend ETREYS. While at ETREYS, students participate in workshops, seminars, and peer group activities ranging from leadership development to pure entertainment. Speakers from all walks of life—including nationally recognized personalities, athletes, and professional leaders—speak during daily sessions. Additionally, each student has the opportunity to compete for thousands of dollars in college scholarship funds. Established in 1988, the mission of ETREYS is to foster positive ideas and values among young people and to enhance skills in leadership, problem-solving, and interpersonal relationships. Participating cooperatives include Bowie-Cass, Cherokee County, Deep East, Houston County, Jasper-Newton, Panola-Harrison, Rusk County, Trinity Valley, Upshur Rural, and Wood County. Participants must be either sophomores or juniors and are selected based on overall excellence and involvement in extracurricular activities such as leadership positions and academic achievements. For more information, please contact us at 903-843-2536 or email etreys@urecc.coop. To apply, download the application below. Applications are due no later than March 27th! Download the PDF Version Here

The 2025 URECC scholarship application will open February 1 and close at midnight on April 1, 2026. Scholarships for Graduating Seniors One of the best investments a community can make is in education. Each spring, Upshur Rural Electric awards scholarships to graduating seniors who reside with their parent or legal guardian and are active member-owners of URECC.In 1999, House Bill 3203 was passed by the Texas Legislature, allowing nonprofit electric cooperatives to use unclaimed capital credit funds—previously collected by the Comptroller’s Office for the State General Fund—to support scholarships for students in rural areas. Since the bill’s passage, Upshur Rural has awarded over $450,000 in scholarships.These scholarships may be used for tuition, books, or expenses at any accredited university, college, junior college, or technical/trade school. Recipients are selected by the URECC Board of Directors Scholarship Committee and will be notified in May. Apply for the 2026 URECC Scholarship

Your browser does not support the video tag. The Board of Directors of Upshur Rural Electric Cooperative Corporation (URECC) established the Upshur Rural Electric Community Foundation (URECF) in 2024 to strengthen and support the communities we serve. Formed as a 501(c)(3) nonprofit organization, the Foundation is dedicated to providing charitable, scientific, religious, and educational assistance throughout URECC’s service area. Its primary source of funding is our member-supported bill round-up program. Since its creation, the Foundation has focused on ensuring that every dollar collected remains in the counties served by URECC. This ensures that all support directly benefits local people, organizations, and community initiatives. Through the power of small, voluntary contributions, URECF is able to offer meaningful financial support to projects that address unmet needs and improve quality of life across East Texas. Members have been able to participate in the round-up program since January 2024 by choosing to round their monthly bill up to the next dollar. On average, this adds up to about $6 per year per member. Many members also choose to provide one-time gifts or set up recurring monthly donations. All contributions are pooled into the Foundation’s grant fund and distributed to qualifying nonprofit and community organizations across URECC’s ten-county service area. Grant applications are reviewed on a regular basis by the URECF Board of Directors to ensure funds are used wisely and in ways that make a lasting local impact. For less than $1 per month, URECC members can help strengthen local services, support essential programs, and empower organizations working to meet critical community needs. Enrollment is quick and easy. Members can sign up through our SmartHub app or contact our Member Services department at 903-843-2536. Together, we can continue improving lives and supporting important projects throughout East Texas.We are proud to announce the six volunteer fire departments selected in the first round of URECF grant awards: Bettie, Holly Lake, Jackson, New Mountain, Pleasant Grove, and Simpsonville Volunteer Fire Departments. Together, these departments received a total of $12,000 in funding to support critical needs, including new equipment, fire-prevention materials, a replacement truck, and other essential resources that help them respond quickly and safely in emergencies. We are grateful for the life-saving work these departments provide and are honored to support their missions. Stay tuned for upcoming announcements regarding future grant application periods. Click Here to Apply Now! Learn more about how URECC is engaging with our community!

Sometimes people need a helping hand. For those who qualify, special utility assistance programs are available. Thousands of dollars have been designated for distribution across our URECC service area. Below is a list of local providers. Please contact them directly to determine if you are eligible for help with your electric bill. Senior Citizens Are you 65 or older? At URECC, if you are age 65+ and have no outstanding balance with us—or any utility for the same service—within the past two years, no deposit is required for new or existing accounts. 📞 Call Member Services at 903-843-2536 to learn more. Utility Assistance Programs Community Services of Northeast Texas – Camp CountyAmy Peralesamy.perales@csntexas.orgPhone: 903-717-7400Fax: 903-856-3031 Community Services of Northeast Texas – Marion CountyTeresa Webbteresa.webb@csntexas.orgPhone: 903-665-9198Fax: 903-665-9845 Community Services of Northeast Texas – Cass CountyOlga Loveolga.love@csntexas.orgPhone: 903-756-5596Fax: 903-756-7294 Ministerial Alliance – Ore Cityocmaorecity@gmail.comPO Box 417, Ore City, TX 75683Phone: 903-968-3050, 903-968-4114Tues & Thurs, 10am–12pm only Ministerial Alliance – Harleton AreaMartha Clickard – 903-935-0626Aaron Burwell – 903-932-7383 Ministerial Alliance – Gladewaterathey.baptist.church@gmail.comPhone: 903-845-2565 East Texas Veteran Resource Center501 Pine Tree Rd, Longview, TX 75604Phone: 903-291-1155Fax: 903-291-1033 Texas Adult Protective ServicesFor those over 65 only PATH Agency (All Counties)For appointments, call 903-617-7284Monday–Thursday, 8am–6pm Salvation Army (Gregg & Harrison Counties)southernusa.salvationarmy.org/texas-longviewPhone: 903-215-8463 Diana United FundCindy Bickerdikedianaunitedfund@yahoo.comPO Box 327, Diana, TX 75640Phone: 903-663-4040 SAFE-T204 Patrick Street, Mount Pleasant, TX 75455Phone: 903-572-0973 NEW: Texas Utility Help Program (Comprehensive Energy Assistance Program) Interested in helping? You can help local organizations and communities address unmet needs!

Why Choose Power2Go? Know exactly how much electricity you use each day—and stay in control. Manage your buddget more efficiently. No more monthly bills. No security deposit. No reconnect fees. No late fees. Power2Go Puts You in Control of Your Energy Costs. Power2Go lets you pay for electricity as you go. Your account is billed daily, based on actual meter readings. Each day’s usage is deducted from your account balance, so you always know where you stand. How It Works Contact Member Service to see if your account qualifies for Power2Go. Most residential and small commercial accounts are eligible. Your current bill will be calculated, and any deposit on your account will be applied toward your starting balance. Sign your service agreement to activate Power2Go for your account. Set up your account notifications in the Upshur Rural app. The app also displays your daily balance and energy usage. The Upshur Rural SmartHub App is a free tool that helps you manage your account, make payments, track usage, and report outages.

What is a cooperative? Cooperatives are owned and operated by the people they serve. Instead of being called customers, members get a say in how the co-op is run—including voting for Board of Directors. What are capital credits? As a non-profit, any money Upshur Rural Electric collects beyond what's needed to run the co-op is returned to members as capital credits. These are based on how much electricity you used—not on how much you've invested. The Board decides each year how much gets returned based on financial conditions. How do I pay my electric bill? We offer several convenient options: Drop Box – In the drive-thru, 24/7 access. Bank Draft (No Fees!) – Auto-draft via the URECC app. Power Pay (No Fees!) – Through SmartHub or our website. Online – Pay via SmartHub anytime. By Mail – Send with the return envelope (stamp needed). By Phone – Call 855-939-3744 (Visa, MC, Discover, Amex, e-check). MoneyGram – Use code 15153 and the blue form. VanillaDirect Pay – Use barcode at Dollar General, Walgreens, etc. Kiosks – Located at 1200 W. Tyler St., including 24/7 outdoor kiosks. How do I report an outage? Text: "OUT" to 855-939-3744 (only works for single-meter accounts) SmartHub App: Report from your phone Online: Log in to SmartHub Phone: 903-680-2100 or 1-866-804-1674 What is SmartHub? A free, easy app to view your bill, track usage, report outages, and make payments. Available on the App Store and Google Play. Is there a way to avoid paying deposits on accounts? Yes. Power2Go Prepaid Metering does not require a deposit. It allows a member to pay for their service as they go. There is no monthly bill either. You simply pay as you go. Also, you can see how much energy you are using daily, which helps you manage your usage more efficiently. Read more here. Can I change the due date of my bill? Yes. Members can call member services at 903-843-2536 and request a cycle change for their billing due date if needed. Do senior citizens have to pay deposits on accounts? Seniors, 65 years of age or older and have no outstanding account balance with the Cooperative (or another utility for the same service) during the past two years, do NOT have to pay a deposit on NEW or EXISTING accounts! Call Member Services at 903-843-2536. (Power2Go Prepaid metering is another option to avoid deposits. Power2Go Prepaid Metering is available to ALL URECC MEMBERS, regardless of age.) Read more here. Does URECC own the solar farm in Ore City? The answer is "No". URECC buys the power produced at the solar farm, but it was built and is owned by Hecate Energy. The Hecate solar farm lies at the northwest corner of the intersection of Highway259 and Highway 155. It is owned by Hecate Energy. Power produced at the Hecate solar farm is sold to URECC as part of our energy portfolio, which currently includes power produced by solar, wind, hydro-electric dams, natural gas, and coal. Read more here.

Solar energy. The source of power is free, plentiful for thousands of years to come, and it leaves no damaging carbon footprint. The amount of sunlight that strikes the earth's surface in an hour and a half is enough to handle the entire world's energy consumption for a full year. In a modern world of awareness and concern for the future of our planet and society, it is a solution to our environmental goals. What setbacks could there possibly be by turning the world into a solar, off-the-grid oasis? Well, just a couple of things: 1. Installation of expensive equipment, including solar panels, wiring, converters, and more, and 2. The sun doesn’t always shine, which means more expensive equipment to store enough power for use during those times.   Joe Biden’s Plan for a Clean Energy Revolution has been in action over the last two years. It calls for major steps to be taken to change our traditional coal-based power generation to future-minded green energy, such as solar and wind. Details of this proposed plan call for the drastic reduction of the use of coal to generate power. This is an admirable plan but should be done in steps over an achievable time frame. Without having the green infrastructure already in place, Americans have felt the financial blow of the reduction of coal generated power, as the costs of producing electricity without it has rocketed. With a look at the typical rising monthly power bill, the average consumer is mesmerized when they see the latest advertisement offering them “a way to drastically reduce, or even eliminate their electric bill completely”. Residential solar panel sales are now at a record high in the U.S. In East Texas you see more and more panels installed on houses daily. It is a new industry that is growing rapidly. Solar can be a great money-saving investment for your home if planned, purchased, and installed correctly. There are many reputable companies right here in East Texas selling and installing solar power systems daily, but unfortunately, any time there is popularity in an industry such as solar has today, less reputable sales companies may surface looking to make easy money by offering substandard products or service. Hopefully this page will be a helpful guide to potential solar consumers. Some Facts and Myths About Solar Fact The IRS offers a tax deduction through 2034 IF you outright own your solar equipment in full. Myth The electric company legally MUST BUY your unused power produced at your home. Fact Solar panels will still catch sunlight on overcast days. Myth Solar panel racking will damage my roof. (Actually, solar panels help protect your roof, acting as a barrier to sunlight and the elements.) Fact Most solar panels will last 25-30 years, depending on the quality of the panels, severity of the elements to which it is exposed, and other factors.  (Most producers offer a 25 year warranty on their products.)  Myth Solar panels cause health risks from electric and magnetic fields. (Solar panels do not produce harmful emissions.) Fact Installing solar panels does not eliminate your electric bill. Solar panels can reduce your reliance on the utility grid, but you will still draw power from the grid at night, on cloudy days, or when your system doesn’t produce enough electricity. You may also still have monthly service or base charges from your utility provider. Fact Installing solar panels does not automatically disconnect you from the electric grid. Most residential solar systems are connected to the grid so you can use grid electricity when needed and send excess power back. Fully off-grid systems exist, but they are uncommon and require additional equipment like batteries. Fact When you sell excess electricity back to the grid, you are not paid the same rate that you pay for electricity. The buyback rate is determined by your utility provider or contract and is typically lower than the retail rate you pay for electricity. Fact The State of Texas does not offer direct grants or rebates for residential solar panel installations. However, Texas law (Texas Tax Code 11.27) provides a property tax exemption for the added value solar panels bring to your home, which can reduce your property tax burden. Example Video of a Typical Solar System Setup How Much Solar Power Do I Need? This is a somewhat simple question to determine how many solar panels, how large of an inverter, and how many storage batteries you will need to adequately supply your home. A homeowner should depend on a reputable solar sales company to provide a somewhat accurate answer to this question, but only after the company representative discusses the daily habits of your household’s electricity use with you. It is always best to do your homework BEFORE talking to a representative so you can have a basic understanding of  what is being proposed to you.  Click on the photo below to watch a YouTube video that will give you some basic equations.  Solar-Plus Storage Systems (Batteries) Most people rely on electricity from the power grid to supplement their solar-generated power. Residential solar energy systems paired with battery storage—generally called solar-plus-storage systems—provide power regardless of the weather or the time of day, without having to rely on backup power from the grid. Unless you have enough batteries to power your house indefinitely, you will not want to disconnect from the grid of your local electric company or cooperative, but you can cut your electric bill significantly by utilizing the battery supply during peak times of the day when electricity costs the most. (Peak times are when the demand for electricity is at its highest. Example: 5-7pm, when everyone comes home from work, starts cooking dinner, and turns on electronic devices. When demand is high, more power must be produced, costing more to generate that needed power.)    Solar storage batteries are lithium-ion battery systems, much like a very large version of the one in your cell phone. The batteries are charged when your solar panels are producing energy (or when you charge from the grid), then the system for your whole home can be switched to draw from the batteries at your command; peak times, nights, rainy days. According to the energy.gov website, a large “power-wall” type battery can power your home for 3-5 hours,  depending on the demand from your home use. From the same website, a single battery can cost you anywhere from $12,000 to $22,000, needing 4-5 of these just to get through a 24-hour period. An individual can quickly see that total disconnect from the grid for complete independence can be quite a hefty investment. PRO's We Will Never Run Out of Solar Energy There will be rainy days, but NASA predicts the sun will last another 65 billion years.  Solar Energy is Sustainable “Sustainable” means to be able to meet present needs without compromising future generations’ needs. The sun is a non-exhaustible resource. The Sun: Available Everywhere on Earth Not only is the sun inexhaustible, but it is also an abundant resource, meaning its power can be harnessed from anywhere on the planet. It’s also free. Solar: Environmentally Friendly Solar panels have the ability to harness energy while not causing air pollution, which makes them 100% environmentally friendly. Solar Energy Can Save You Money Solar power at your home can greatly reduce, or even completely eliminate, your electricity bill pending how many panels you install. With the correct type of battery storage system, you could eliminate your dependency on the electric grid completely.  Solar Energy is Adaptable their job effortlessly Most often residential solar arrays are installed on roofs, so the system doesn’t take up any additional space. If the rooftop isn’t suitable for solar, the panels can be configured to get optimal sunlight elsewhere on the property. Solar is Low Maintenance On average, solar panels will last 30 to 40 years. Solar panels have no moving parts and are completely silent, easy to operate and rarely need maintenance. As long as the panels are free of debris and trees are kept trimmed to minimize shading, the panels will do their job effortlessly. Solar is an Investment The main reason people don’t switch to solar is the initial expense of installing a system. Under the right conditions, such as initial cost divided by the months or years you plan to live in the home, solar can actually be an investment in a sustainable energy future for your family. CON's Purchase/Installation is Expensive The Center for Sustainable Energy says the average residential 5-kW solar system costs $15,000 -$20,000, plus the price of additional batteries for storage ($12k-$22k each. Necessary to have energy available beyond the typical 3-5 hour supply from an average battery.) Solar Energy Isn’t Consistent Night time and extended rainy days (when people really want the lights on) require an alternate source of energy aside from the direct solar array. For this reason, most residential solar arrays are grid-connected and homeowners still rely on other fuels to power their homes when the sun isn’t shining. Solar Energy Storage is Expensive Standard batteries can be used to store solar energy produced during the day for use at night, but better and more cost-effective batteries are needed to be practical. These can run well over $10k each, and then they will still only provide an average of 3-5 hours of energy each. Solar Doesn’t Always Pay for Itself If you live in an area with cheap electricity, a cloudy or rainy climate (limiting your solar power production), or live in a state where net metering isn’t mandated, such as Texas, there’s a chance that solar panels may not be a smart financial choice for you. Do the calculations carefully. It can take years befor your savings cover your equipment investment.   Panel Efficiency is Weak The best residential solar photovoltaic cells convert only about 20 percent of the sunlight they absorb into energy. That means that a lot of the sun’s potential is wasted.  Panel Production Emits Greenhouse Gases While solar energy is renewable and sustainable, the process it takes to make the panels is not. Currently, the production of solar panels emits some harmful greenhouse gases. Also, old solar panels are not yet recyclable, as there isn’t enough demand for it to be economically attractive. Disrupting Traditional Energy Models The growth of renewable energy is great news for the environment, economy and domestic energy production, but it does present challenges for the aging U.S. electric grid. Utilities are faced with trying to integrate more renewable energy resources while maintaining grid stability. What to Know Before Getting a Quote With the price of electricity continuing to rise as the country reduces more and more coal generation for power, incorporating solar energy into an energy portfolio is not only a cleaner carbon footprint, but a way to trim down an expensive power bill. As more solar systems are being purchased daily, there’s fierce competition in the booming residential solar industry. Companies employ a variety of sales strategies from in-house sales teams or third-party companies. While there are industry guidelines for consumer protection, tactics from some companies can verge on dishonesty. Going in with a strong understanding of some key solar topics can help you spot when a sales-person may not have your best interest in mind. It cannot be emphasized enough, USE A REPUTABLE, LOCALLY KNOWN COMPANY, and even then, check them out thoroughly with the Better Business Bureau, or online consumer reviews. WHAT TO KNOW AND ASK:Questions for Solar Salesperson Is my home a good fit for installing solar panels and equipment? Is the size of the solar energy system appropriate for the size of my home and my level of energy use? Roof Suitability: Is it in good condition? How will the direction and tilt of my roof affect the design of the system? Is my roof large enough to fit the solar panels and can it support the weight? How much shade does my roof get? Solar Panel Maintenance: What kind of maintenance will I need? How frequently? Are maintenance costs included in my contract? Who is responsible for repairs if your system is damaged by severe weather? Who is responsible for any damage to my house caused by solar panels? What are payment options for purchasing or leasing solar panels and equipment? There are many ways to finance solar equipment and installation. Customers should carefully review any contract or agreement to clearly understand all terms and obligations. Sales, long-term leases and retail electric provider contracts are binding. What are my financing options? Explain the differences between leasing and purchasing options? What is the size of my down payment? How much is my monthly payment, and will it change over time? What is the interest rate on any financing? Are there any additional fees? Am I eligible for any federal or state tax credits? What are the ongoing costs of the system? How expensive is maintenance or repairs? How long is the system expected to last? Are the panels and installation covered by a warranty? What happens to the system when I sell my house? Will there be a lien on my property? How do I register the system and who do I register it with? The homeowner or the installer must register the solar energy system with the local utility (the company that manages poles and wires). Will the installer register for me, or am I expected to do that?If I am expected to do that, what steps must I follow? Beware of Scams! Below are links to two videos from YouTube concerning solar scams; one from the Better Business Bureau, the other from an investigative news team - Fox 5 in Georgia. These videos emphasize the need for caution in dealing with unknown companies and installers. Solar Panel Installation & Service Scams  Solar panel installations and fake products are in the news daily. This year one of the biggest scams around is the Solar Power System or Solar Panels for Your Home scam. It is part of the home improvement fraud group and is doing its rounds again.  Scenario 1: Fraud  A sales person lures you into paying a huge deposit to a contractor who doesn’t deliver the system. Some just vanish  with the deposit, others (the majority) will deliver a bogus system that’s not even close to provide what was expected.  Scenario 2: Upgrades and Warranty Solar panel owners receive telephone cold calls offering to supply upgrades or accessories alongside extended warranty products. These calls from people claiming to represent solar companies come with misleading claims such as the need for an inverter replacement, that a component is broken or faulty, or that the performance of the system will be increased. Scenario 3: Free Health Check and Service Letter You receive a letter in the mail notifying that “you have not received your free health check and service” and “your warranty   may be due to expire”. As a call-to-action, it asks the recipient to contact the sender to validate the warranty and request a  free health check. Be wary of any unsolicited approach and never agree to services, to having work done, or for someone to visit your home if approached in this way by so-called solar companies. If you own a solar panel, you should always talk to  your suppliers before allowing any work or maintenance to take place on their panels. A solar panel system does not neces sarily need servicing, although it may benefit from being cleaned if the panels are dirty. Will the Electric Company Buy My Excess Solar Power? One of the most popular myths in the State of Texas is, “The electric company has to buy all my excess power I don’t use.” This is not the truth in Texas, and we’ll explain why. Some electric companies and even some larger cooperatives do purchase excess power from residential owners, but they are not legally bound to do so in Texas because of the expenses in setting up NET METERING, which would be required. Net Metering basically sets up 2-way meter reading: keeping track of power coming into your home and power going out. This requires a special meter designed for such readings. In addition to the expense of the special meters, costs also add up for manpower wages to install meters, and clerical costs of additional record-keeping and balancing of the accounts. *URECC allows net metering on the system, but is not required to buy back any excess power produced, due to the reasons listed above. (It also cannot be combined with a prepaid account meter.)  For cooperatives, not-for-profit organizations, this can be a major investment and additional costs of doing business. When many cooperatives’ members are already struggling with the higher bills due to the cost of electricity lately, added expense for this setup is not a popular option. In addition, all actions of a cooperative must be in the best interest of the majority of its members. The number of members with residential solar is growing, but not a majority yet.  A second note, most of the unused power from residential solar is produced during off-peak times when demand is minimal. At these times, power is already at a much lower cost than when demand is high. If there are no savings for the cooperative to buy the residential excess power at the time, it once again goes back to the cooperative’s “acting in the best interest of its members as a whole”; will the investment of equipment and time/wages involved to buy this power be at a cost to all the members? Yes, and those costs will have to be passed on to the entire membership. Perhaps this will be an option to save members money in the future as residential solar becomes more common, but as for now, most companies simply cannot afford the investment yet. Questions for Electric Provider Do you provide rebates or incentives for the installation of solar panels? Do you offer a net metering or buyback program for excess power put back onto the grid? What other services related to solar panels do you provide? Buyback rates Buyback rate is the price you are paid for any electricity you put back onto the grid. Rules for the buyback rate depend on what kind of provider you have. In areas where you can shop for your retail electric plan, you can shop for a plan with a buyback rate and other features. In areas of the state not open to competition, contact your utility to find out its buyback rate. City-owned electric utilities and electric cooperatives set their own buyback rates. To generate power through residential solar, URECC must legally have the proper documentation on file. A Member may serve all load behind the meter at the location serving the Distributed Generation facility but will not be allowed to serve multiple meters, multiple consuming facilities or multiple Members with a single Distributed Generation facility or under a single Distributed Generation application. To download the URECC Distributed Generation Agreement, application, and purchase policies documents as PDF's, click the buttons below. Please call Member Services if you have questions. 903 843-2536.Need More Information? Contact the Texas Department of Licensing and Regulation (TDLR). TDLR regulates contracts for the sale or lease of residential solar energy systems, including solar panels and solar shingles, with some limited exceptions. https://www.tdlr.texas.gov/residential-solar-retailers Contact the Public Utility Commission of Texas (PUCT). The PUCT regulates the poles and wires companies that deliver power from the grid, except for city-owned utilities and electric cooperatives. The PUCT also regulates retail electric providers in areas where you can shop for your electricity plan. 2026 PUC Solar Guide:https://www.puc.texas.gov/consumer-help/electricity/solar/Contact:Public Utility Commission of TexasOffice of Public Engagement(512)936-7343public@puc.texas.gov Additional ResourcesU.S. Department of Energy - Homeowner's Guide to Going Solarhttps://www.energy.gov/eere/solar/homeowners-guide-solar National Renewable Energy Lab - PVWatts Calculatorhttp://pvwatts.nrel.gov/index.php DOWNLOAD FORMS URECC SOLAR BOOKLET

URECC members have several convenient options to report a power outage. How to Report an Outage During major storm events or widespread outages, co-op phone lines can quickly become overwhelmed, with hundreds or even thousands of members calling simultaneously. Following the steps below ensures your outage is reported efficiently—saving you time and helping URECC respond faster. Use the SmartHub Mobile App Download the free URECC SmartHub app from the App Store or Google Play to report outages and monitor account activity. Online via SmartHub Visit https://urecc.smarthub.coop/ui/#/login to log into your SmartHub account and report the outage. Text “OUT” to 855-939-3744 This option works only if your account has a single meter. If multiple meters are linked to your account, URECC cannot determine which location is affected. Call URECC at 903-680-2100 or 1-866-804-1674 URECC works hard to deliver reliable electric service at the lowest possible cost, but outages can still occur due to weather, accidents, or other events beyond our control. If your power goes out, take these steps before reporting: Check with Neighbors If all of your power is out, ask neighbors whether they still have electricity. This can help determine if the issue is widespread or isolated to your property. Check Your Breakers or Fuses If only part of your home is affected, the issue may be with your own breakers, fuses, or wiring. In that case, you may need to contact a licensed electrician.

Electrical problems are more than annoying: When they indicate and an underlying problem with your home wiring or appliances, they can be extremely dangerous. Please take measures to locate and correct problems if you notice any of the following: Flickering Lights If an electrical circuit in your house is overloaded, it could cause the lights to dim or flicker. This usually happens when you have too many energy-intensive appliances or fixtures wired to the same circuit. For example, your lights might flicker when your washing machine is running-- if the two are on the same circuit. The solution: Ask a licensed electrician to move the lights to a different circuit or install a dedicated line for the washing machine.​ Bad Smells It's not unusual for a new appliance to smell a little bit bad the first time or two you use it. But if outlets, your breaker box or other appliances emit a foul odor, that could signal a problem with the wiring. Unplug anything that doesn't smell right, and call an electrician. Sparks An appliance that sends off a spark could be damaged. Sparks from a breaker panel or fuse box could signal something more serious. Get a qualified electrician to your house as soon as possible. Tripped Breakers More than the occasionally tripped breaker isn't normal, and it's probably not safe. Circuit breakers that trip signal you that you've got a circuit overloaded. If the same appliances-- like a hairdryer or a vacuum cleaner-- trips the circuit every time, chances are that the appliance is the culprit. But if the same outlet trips the circuit no matter what you plug into it, it's likely an overload. This is a job for a professional. Buzzing Electric appliances should not buzz. They shouldn't make any sounds. When they do, you might have a problem with an outlet or some wiring. An electrician can solve the problem.

When the weather gets rough, a portable generator can be a lifesaver. However, if used improperly, it can be hazardous to you, your home, and those working to restore power. Put Safety First: Never connect a generator directly to your home’s wiring without a proper transfer switch. This can backfeed electricity onto power lines and electrocute line workers. Never plug a generator into a household outlet. Never operate a generator indoors or in enclosed spaces. Use carbon monoxide detectors in nearby areas—exposure can be deadly. Use heavy-duty, outdoor-rated extension cords. Ensure cords are undamaged and include three-prong plugs. Properly ground your generator. Do not overload the generator. Turn off all equipment powered by the generator before shutting it down. Keep your generator dry. Have a fully charged fire extinguisher nearby. Never refuel while the generator is running. Always follow the manufacturer's safety instructions. Let Us Help Electrocution, fire, and carbon monoxide poisoning are all potential consequences of improper generator use. Play it safe! Contact URECC for more information on how to ensure your portable generator is an asset—not a danger. When we work together for safety and the good of our communities, we all benefit.

Steps Taken in the Restoration Process TRANSMISSION LINES CHECKED: Transmission towers and lines supply power to one or more substations. These high-voltage lines rarely fail, but when damaged by events like hurricanes or tornadoes, tens of thousands of people may be affected. Because of their broad impact, transmission lines are checked first. LOCAL DISTRIBUTION SUBSTATIONS CHECKED: A cooperative may operate several local substations, each serving thousands of members. When major outages occur, these substations are inspected early. If the issue is traced to the substation or its incoming transmission supply, restoring service here can return power to a large number of members at once. MAIN DISTRIBUTION SUPPLY LINES CHECKED: If the problem is not at the substation, line crews next examine the main supply lines, which carry power from the substation to specific communities or developments. Repairs at this stage may restore service to entire neighborhoods or towns—unless further damage exists down the line. TAP LINES CHECKED: Tap lines are the final distribution paths that bring electricity to utility poles or underground transformers near individual homes and businesses. Crews prioritize tap line repairs that will restore service to the most members in each area. SERVICE LINES CHECKED: In some cases, the issue lies in the service line connecting your home to the nearby transformer. If your neighbor has power but you don’t, it’s likely this line is damaged. Let URECC know—crews need your report to investigate and restore service at your location.

Be Prepared – Making It Through a Power Outage While your electric service is generally reliable, extreme weather conditions and other factors can lead to a temporary loss of power. To make sure your family is safe and comfortable during an extended outage, it’s best to be prepared. The following checklists will help you be ready before the power goes out and guide you on what to do during and after an outage. Before a Storm Make sure flashlights, battery-powered lanterns, or other sources of light are readily available. Check that your flashlight and radio batteries are fresh. Have an adequate supply of medicine, first aid items, and baby necessities. Homeowners with wells should draw an emergency water supply in case power to their electric pumps is interrupted. Keep a supply of bottled water, non-perishable food, batteries, and firewood on hand. Make sure pets are current on vaccinations—shelters may require proof. Keep a recent photo, ID collar, leash, muzzle, and any necessary medications. Consider relocating yourself and your family—especially those with special needs—if an extended outage is expected. If you evacuate, shut off your electricity at the breaker box. An example of an outage preparation kit. During the Storm Get inside a building and stay away from windows. Flying debris can cause injury. Avoid using the phone or running water during lightning storms. Do not stand in water or take a bath/shower—lightning currents can travel through plumbing and phone lines. Open freezers and refrigerators only when absolutely necessary. Listen to local radio for outage updates—we make efforts to keep stations informed. Turn off HVAC systems and unplug sensitive electronics such as TVs, microwaves, and computers. Turn off your electric range to avoid damage if you're not home when power is restored. Wait 5–10 minutes after power is restored before turning appliances and systems back on. After the Storm Check for electrical hazards such as frayed wires, sparks, downed lines, or burnt smells. Don’t turn the power on until it’s inspected by professionals. Treat all downed power lines and poles as live and dangerous. Never touch them—report immediately to URECC. Repairs inside your home must be made by a licensed electrician. URECC can only repair lines up to your house, not internal wiring. If neighbors have power but you don’t, you may have a blown fuse or tripped breaker. Never handle electrical panels with wet hands or while standing on a wet surface. If using a generator, operate it outdoors in a well-ventilated area. Never connect it directly to your home’s electrical system—it can backfeed into lines and endanger linemen. Please Note During a widespread outage, it may be difficult for us to give an exact restoration timeline. The length of time needed depends entirely on the extent of damage. Please know our employees are working around the clock—often in harsh conditions—to restore service to all members as quickly and safely as possible.