Connecting or Changing Your Service

Whether you’re a new or existing Member, it’s easy to turn your power on. Simply visit our office at 1200 W. Tyler Street, Gilmer, or call a Member Service Representative at 903.843.2536 or 800.259.2536 to get started, If this is a new construction, please call 903-680-0289. Request service online at an existing location or transfer service yourself.

To Start or Transfer an Existing Service.

To start or transfer service into your name, please have the following information ready when you call, visit our office, or email memberservice@urecc.coop.

• Service and mailing address
• Phone numbers
• Driver’s license
• Social Security number
• Date of birth
• Meter Number

New Construction

To start a New Construction, have the following information ready when you call or visit our office. You may also contact us by phone at 903-680-0289, or via email at newconstruction@urecc.com.

• Service and mailing address
• Phone numbers
• Driver’s license
• Social Security number
• Date of birth

To Cancel Service

To discontinue service with Upshur Rural Electric, the member must call or come by our office. You may also contact us by phone at 903-680-0289. The following information is required:

• The service address, meter number or account number
• Two forms of personal identification
• The date electric service should be discontinued
• Your forwarding address

Other Services

To Install Service at a New Location

This process involves several steps, so be sure to contact Upshur Rural as soon as possible to allow time for the design and construction of your service. You may also contact us by phone at 903-680-0289 or via email at newconstruction@urecc.com. You will need to have the following information ready when you call or come by our office:

• The service and mailing address
• Phone numbers
• Driver’s license
• Social Security number
• Date of birth
• The closest meter number to your location, if available

Once we have the above information, we will have a Staking Engineer visit your property to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any aid to construction costs (if any), we will schedule construction on your property.

New Service is typically estimated to take 6–8 weeks.

To Change Your Existing Service

Listed below is the information we need in order to upgrade your service. You may also contact us by phone at 903-680-0289 or via email at newconstruction@urecc.com.

• The service and mailing address
• Driver’s license number or Social Security number

A Member Service Representative will create a service order and a Staking Engineer will visit your location to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any aid to construction costs (if any), we will schedule the upgrade to your property.

Relocate or Remove Existing Electric Equipment

Removing or relocating existing electrical equipment is at the discretion of the cooperative. If you would like to request a change, please call, visit our office, or email us at memberservice@urecc.coop with the following information:

• Your account information
• What your electrical needs are

A Member Service Representative will create a service order and a Staking Engineer will visit your location to determine the requirements and your cost. Once the required easements are completed (if needed) and you have paid any cost associated with the change (if any), then we will schedule the changes we have agreed upon.