***URECC MEMBERS***
Our offices will remain closed on January 28, 2026. Although the offices are closed, member service representatives will be answering phones, operations personnel will begin storm clean up, and line crews will be on standby to respond to outages if they occur.
The safety of our members and employees is our top priority. Hazardous road conditions required the drive-thru to be closed. The drive-thru is now open and available for member use.
To report an outage, please use the SmartHub app or call 903-680-2100.
***POWER OUTAGE UPDATE- URECC MEMBERS IN THE SOULES CHAPEL AREA.***
Crews remain in the area and are working diligently to restore service. This outage is impacting the entire substation, which is why the outage numbers remain high. The tree that fell landed on transmission line between Little Mound and Soules Chapel. Due to the terrain, a swamp buggy is required to safely access the site and complete repairs. Additional equipment and materials have been delivered to support restoration efforts. Our crews are working as quickly and safely as possible to restore power to all members. Thank you for your continued patience.
***URECC MEMBERS***
We are aware of the outages in the Soules Chapel, Holly Lake, and Shady Shores areas. Crews have been dispatched and are working as quickly and safe as possible to restore service.
If you are experiencing an interruption of service, please report the issue.
***As a reminder, when you have an outage or any type of service issue, please report it through the SmartHub app or by calling 903-680-2100.