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What is a Co-op?

What is a cooperative?

Cooperatives are owned and operated by the people they serve. Instead of being called customers, members get a say in how the co-op is run—including voting for Board of Directors.

What are capital credits?

As a non-profit, any money Upshur Rural Electric collects beyond what’s needed to run the co-op is returned to members as capital credits. These are based on how much electricity you used—not on how much you’ve invested. The Board decides each year how much gets returned based on financial conditions.

How do I pay my electric bill?

We offer several convenient options:

  • Drop Box – In the drive-thru, 24/7 access.
  • Bank Draft (No Fees!) – Auto-draft via the URECC app.
  • Power Pay (No Fees!) – Through SmartHub or our website.
  • Online – Pay via SmartHub anytime.
  • By Mail – Send with the return envelope (stamp needed).
  • By Phone – Call 855-939-3744 (Visa, MC, Discover, Amex, e-check).
  • MoneyGram – Use code 15153 and the blue form.
  • VanillaDirect Pay – Use barcode at Dollar General, Walgreens, etc.
  • Kiosks – Located at 1200 W. Tyler St., including 24/7 outdoor kiosks.
How do I report an outage?
  • Text: “OUT” to 855-939-3744 (only works for single-meter accounts)
  • SmartHub App: Report from your phone
  • Online: Log in to SmartHub
  • Phone: 903-680-2100 or 1-866-804-1674
What is SmartHub?

A free, easy app to view your bill, track usage, report outages, and make payments. Available on the App Store and Google Play.

Is there a way to avoid paying deposits on accounts?

Yes. Power2Go Prepaid Metering does not require a deposit. It allows a member to pay for their service as they go. There is no monthly bill either. You simply pay as you go. Also, you can see how much energy you are using daily, which helps you manage your usage more efficiently. Read more here.

Can I change the due date of my bill?

Yes. Members can call member services at 903-843-2536 and request a cycle change for their billing due date if needed.

Do senior citizens have to pay deposits on accounts?

Seniors, 65 years of age or older and have no outstanding account balance with the Cooperative (or another utility for the same service) during the past two years, do NOT have to pay a deposit on NEW or EXISTING accounts! Call Member Services at 903-843-2536. (Power2Go Prepaid metering is another option to avoid deposits. Power2Go Prepaid Metering is available to ALL URECC MEMBERS, regardless of age.) Read more here.

Does URECC own the solar farm in Ore City?

The answer is “No”. URECC buys the power produced at the solar farm, but it was built and is owned by Hecate Energy. The Hecate solar farm lies at the northwest corner of the intersection of Highway259 and Highway 155. It is owned by Hecate Energy. Power produced at the Hecate solar farm is sold to URECC as part of our energy portfolio, which currently includes power produced by solar, wind, hydro-electric dams, natural gas, and coal. Read more here.

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